A TQM Implementation Model for Enhancing Competitiveness of Indian Manufacturing Firms
Volume 9, Number 4, July 2013 - Paper 4 - pp. 387-396
NITIN SINGLA1, DINESH KHANDUJA2, and T. P. SINGH31 Assistant Professor, Department of Mechanical Engineering, Baba Banda Singh, Bahadur Engineering College, Fatehgarh Sahib, Punjab, INDIA.
2 Professor, Mechanical Engineering Department, NIT Kurukshetra, Haryana, INDIA.
3 Director, Symbiosis Institute of Technology, Symbiosis International University, Pune, INDIA.
(Received on April 27, 2012, revised on May 28, 2012 and January 03, 2013)
Many firms have arrived at the conclusion that effective TQM implementation can improve their competitive abilities and provide strategic advantages in the marketplace. There are many approaches used for the implementation of TQM in the industry. These approaches are either based on number of National Quality Awards (NQA’s) as developed by the governments of various countries or on the basis of frameworks as provided by various researchers. This paper tries to develop a comprehensive list of Critical Success Factors for TQM implementation in Indian industries by doing a comparative study of 21 major ‘National Quality Awards’ and 14 frameworks as developed by various researchers. Then, using Principal Component Analysis, the paper proposes a new model for TQM implementation, which can be significantly useful for achieving manufacturing excellence and thus adding to the competitive abilities of the organizations.
Click here to download the paper.
Please note : You will need Adobe Acrobat viewer to view the full articles.