Relationships among Total Quality Management Practices: An Empirical Study in Turkish Industry
Volume 8, Number 6, November 2012 - Paper 8 - pp. 667-678
CEMAL ZEHIR, and ESIN SADIKOGLUGebze Institute of Technology, School of Business Administration, Istanbul Cad. No. 101, 41400 Gebze-Kocaeli, Turkey
(Received on January 01, 2012 and revised on August 22, 2012)
This study investigated the relationships between Total Quality Management (TQM) practices and multiple performance measures using a cross-sectional survey methodology. We sent questionnaires to 750 randomly selected ISO 9001:2000 certified companies in different industries in the Marmara region of Turkey in 2005 and 2010, obtaining 486 usable questionnaires for a response rate of 64.8%. After confirming the validity and reliability of the latent variables, we tested the model and the hypotheses using structural equation modeling. The measurement and structural models fit the data satisfactorily. The study shows interdependency and interaction between TQM practices and performance.
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